Hey Pet Parents & Pet Lovers,
So you may have been around when we were first excited to get Beau’s DNA checked with Basepaws. When we initially got the kit from Basepaws we were promised results in a few months, however, this wasn’t true. Unfortunately, since Basepaws was fairly new at the time and they were still hammering out all the kinks with their DNA testing and along the way, they were unable to extract the DNA from Beau’s fur.
After updating the previous article and questioning whether or not Basepaws would have a turn around I received the following e-mail:
I came across your post this weekend about Basepaws and read some of the comments. I wanted to personally reach out and explain about your results delay.
I know your blog and your community are very important to you, and I do not want you in any way to feel that you have been led astray. When we started working with you last year, Basepaws was still in it’s infancy – we just got our product working and were eager to test it out. A lot has changed since – we finally got a well working prototype, and have been sequencing and creating new trait reports. Plus a lot more is in the works.
Because your sample was one of the very first ones we had, unfortunately we were not able to successfully extract DNA from it. We tried multiple times but the results kept failing. We’ve since revamped a lot of our protocol and our success rate is 99%, but your sample of the DNA wasn’t enough to test again. Please let me sincerely apologies for this, and ask you if you would re-do the test again.
I know it’s frustrating to hear this and I’d like to also offer you 3 other CatKits for free to gift to your community. Our timeline for delivering results is still 2-6 months, however I hope by Q2 it will drop down to 10 weeks, as we originally planned.
Please let me know if you would be open to this offer, and again please accept my apologies that were not able to work with your sample correctly the first time.
Please let me know if you have any questions,
So we’ve accepted the offer because I would still like to know some information about Beau’s DNA. Basepaws mailed me a replacement kit along with 3 others that I am happy to give away to our followers. This will come at no charge to you. Unfortunately, we have to limit the giveaway to US and Canadian residents and US residents will be able to mail their DNA tests back for free. Canadians you will have to pay for the shipping, which shouldn’t be too expensive. I can see how much we paid last time, and can also confirm when I send it in this time around (which should be in the week).
I’m very appreciative of Anna and Mini reaching out and letting me know what’s going down at the Basepaws headquarters and hope that this time around we can get some answers about Beau’s DNA. I haven’t given up hope on this company and understand the difficulty of progress with new technology. So here’s to hoping!
As is a Pets Overload standard I will always be 100% honest about products, even if they were given to us for free. I will give you updates as they come about Basepaws, especially for folks who are going to be purchasing the kits and as always, I will link this article to any previous/future articles about the product for easy navigation.
So are you interested in getting a DNA kit? Enter the giveaway below with the options provided. The winners will be e-mailed instructions and I’ll get you the DNA kits to you ASAP!